Location: Village Vets Charlemont

Reports to: Head Nurse and Lead Vet

Schedule: 5 day week, 1 in 4 Saturdays and 1 in 13 Sundays in Dundurm

Salary: €32375-35000

About the role

The Senior Front of House team member plays a key role in delivering an exceptional client and patient experience across Village Vets. As the first point of contact for clients visiting or contacting our practices, this role is responsible for ensuring a warm, professional and welcoming environment.

They will lead by example, support and guide the reception team, oversee daily front-of-house operations and help ensure the smooth and efficient running of the practice.

The ideal candidate will demonstrate excellent communication and organisational skills, a strong customer-service ethos and the ability to remain calm, compassionate and professional in a busy veterinary environment.

• Act as a senior point of contact for the Front of House team.

• Support the training, induction and development of new and existing reception team members.

• Assist with daily team organisation, delegation and workflow management.

• Promote a positive, supportive and collaborative team environment.

• Handle client queries, concerns and complaints with empathy, confidence and professionalism.

• Promote a positive client experience throughout every interaction.

• Support client retention and encourage positive feedback and reviews

• Greet all visitors and welcome them to the clinic

• Answer and direct phone calls

• Schedule appointments, Checking in patients and Collecting payments

• Maintain records as necessary

• Manage the receptionist area and assist with admin tasks as needed

• Assist Vet nurses and Vets with patient care when necessary

• Undertaking additional tasks as may be assigned

About you

• Minimum 3 years reception experience (required)

• Ideally one-year Veterinary receptionist experience

• Ability to maintain a positive attitude

• You are highly motivated, hard-working, and a strong team player

• You have excellent customer care and communication skills and a genuine commitment to delivering the highest standards of animal welfare and patient care

What’s in it For You… At a Glance

We are proud to support our team members and encourage any interest in further education. In addition to our fabulous teams and supportive environments, we’re proud to offer a benefits package that supports our team’s wellbeing, growth, and families:

• Health cash plan

• Pension scheme

• Gym membership subsidy

• Free pet health plan

• VCI Registration and VDS Indemnity fees paid

• Funded CPD including, allowances, webinar series, new graduate programme, training platform access, and certificate funding

• Statutory sick pay

• Length of service holidays

• Charity paid leave

• Maternity/ Paternity benefits

• Bike to work scheme

You must be legally eligible to work in Ireland.